Terms and conditions

These terms apply to all users of the domain www.thecyclistbags.com. The terms and conditions will be valid for all your future transactions with The Cyclist and visits to the site. The Cyclist reserves the right to revise these terms and conditions. Users are responsible for keeping themselves updated with such changes.

Disclaimer

The Cyclist does not guarantee that all items included in the webshop of The Cyclist are in stock at the time of your order. In the unfortunate event that an item is unavailable, we will contact you shortly by email. We cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up to date. The Cyclist may, at any time, amend the content of the site. Although we strive to display the correct texts, images and pricing on the site and webshop, errors may occur. The prices indicated on www.thecyclistbags.com are shown in Euros and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If you have been charged the wrong amount in the webshop, The Cyclist will give you the option of placing a new order with the correct price or canceling your order and receiving a full refund. We do, however, reserve the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. The Cyclist cannot be held responsible for any damages caused from using the site or, for that matter, not being able to use the site. We cannot guarantee problem-free, uninterrupted, and secure access to the site.

Delivery

All purchases are shipped according to customer’s specified address, provided when placing the order. Orders are usually processed within 1-3 business days. If we have already shipped out your order, we will not be able to make any changes to the delivery address. If you would like to make changes to your delivery address, please notify us by email as quickly as possible. We will only be able to make changes to the delivery address if the order is not shipped out yet. Orders may not be shipped to P.O. boxes addresses. We are not responsible for items delivered to incorrect shipping addresses. In the case a shipment is returned to us due to an incorrect shipping address, the new shipping charge is at the expense of the customer.

The Cyclist does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place. Every shipping has its own tracking number and you can follow its state at any time on the carrier’s website.

Right to return

You are free to cancel your order and get a full refund up until the product has been shipped out. To do so, please notify us as quickly as possible by email. Once the order has been shipped out, it will not be possible to cancel the order. It may however be returned: you may exchange or return your unused and undamaged purchase within 14 calendar days. Please send us an email with your order number and item you want to return at info@thecyclistbags.com, before you return your package. Make sure that the item you will return is packaged as well as possible before sending it back. Items must be placed back in their original dustbag, unused and in a condition to be re-sold. All accurately returned products will be credited to the original purchaser's payment method excluding delivery costs. We will refund you as a soon as we receive the item and you will be informed by email when this has taken place. Please note that all shipping, customs and insurance costs are non-refundable, and are at your expense. If a returned item is shipped internationally, mark it as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs. We are not responsible for any lost or stolen merchandise incurred upon return shipping. We recommend using a trackable shipping service and/or shipping insurance. If possible, please provide us with a tracking number for the return shipment. Refunds will be processed through the same payment method as the one used to make the original purchase. Please allow up to 10 days for your refund to process. We reserve the right to refuse any returned item that does not meet our return policies.

Product information

The Cyclist takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.

Copyright of the documents provided in this site (including, without limitation, the trade marks of The Cyclist, logos, graphics, text, videos, designs, icons, images, data and software) are owned by or licensed to The Cyclist. You are authorised to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material online or offline to others without prior consent from The Cyclist. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion there of, shall be granted or implied. For press inquiries, please get in contact at info@thecyclistbags.com.

Security

We run a secure payment gateway with SSL (Secure Sockets Layer) certificates. These are an integral part of our website security. When you visit our website the SSL certificate enables you to encrypt the data you send, such as credit card information, names or addresses so it can’t be accessed by hackers. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Access to the website

We work hard to ensure that www.thecyclistbags.com is always up and available, but we can’t guarantee that the website will not have downtime for any reason. We reserve the right to close the website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the website is unavailable at any time, for any length of time.

Links

The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

Colours

We cannot guarantee that colours on the website will be true to life. This depends partly on the colour settings of your computer and monitor.

Legal purchase age

If you are under eighteen (18), we require that you inform your parents or guardians and have their consent before purchasing anything on www.thecyclistbags.com.

Legal

These terms and conditions are governed by the laws of the Netherlands and all claims and disputes between The Cyclist and the purchaser will exclusively be brought before and settled by the competent court in Rotterdam, the Netherlands. The Cyclist reserves the right to bring a claim before any other court.

Violation of rules

The Cyclist reserves the right to seek all solutions available at law and in equity for violations of these terms and conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.